Refund

Here is the Refund Policy for Friizle:

Friizle Refund Policy

Effective Date: 26 March 2025

At Friizle, we strive to provide a seamless and satisfying experience for our users. In the event that you are not fully satisfied with your purchase or transaction on the platform, we have outlined the following refund policy.

1. Refund Eligibility

Refund requests will be considered under the following conditions:

• Subscription Plans: If you have purchased a subscription and are dissatisfied with the service, you may be eligible for a refund within 7 days of the initial payment. After the 7-day period, no refunds will be issued.

• Digital Products or Services: For any digital products or services purchased through Friizle, we offer refunds only if the product or service is faulty, incorrect, or not as described.

• Marketplace Purchases: If you make a purchase through the Friizle Marketplace, refunds for physical goods will follow the terms set by the seller. Please refer to the specific seller's return and refund policy for more details.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@friizle.com within the eligible refund period.

• Provide the details of your purchase, including the order number, reason for the refund request, and any supporting evidence (if applicable).

• We will review your request and process it as quickly as possible.

3. Refund Processing

Once your refund request is approved, the refund will be issued using the same payment method used during the original purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Unused Subscription Plans: If you cancel your subscription before the next billing cycle but after using part of the service, no refund will be provided for the unused period.

• Personalized or Customized Products: Any products or services that were specifically customized or personalized for you are not refundable unless they are faulty or damaged.

• Marketplace Transactions: Refunds for transactions made with third-party sellers in the Marketplace are subject to the seller's individual refund and return policies.

5. Changes to the Refund Policy

Friizle reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

If you have any questions or need assistance regarding our refund policy, please contact us at support@friizle.com.